The present General Terms and Conditions govern the relationship between consumers purchasing services online and the company Grand Hôtel & Centre Thermal Yverdon-les-Bains SA, a Swiss corporation, headquartered at Avenue des Bains 22 - 1400 Yverdon-les-Bains (Switzerland).

Any purchase made on the website falling within the scope of these General Terms and Conditions of Sale is governed by these conditions and implies the unconditional acceptance of these conditions, notwithstanding any contrary stipulation.

DEFINITIONS

Terms starting with a capital letter in these General Terms and Conditions of Sale have the following meanings:

"Buyer": Consumer purchasing a Service allowing use at Grand Hôtel & Centre Thermal Yverdon-les-Bains SA;

"Services": digital version of the Services allowing use at Grand Hôtel & Centre Thermal Yverdon-les-Bains SA;

"Conditions": these General Terms and Conditions of Sale;

"Consumer": natural person acting for purposes that do not fall within the scope of his commercial, industrial, craft or liberal activity;

"Grand Hôtel & Centre Thermal Yverdon-les-Bains SA": hotel complex, thermal center, and restaurants in the canton of Vaud;

"Website": the website of Grand Hôtel & Centre Thermal Yverdon-les-Bains SA, at the address www.bainsyverdon.ch

SCOPE

These Conditions apply to the sale of Services to Buyers on the Website.

By placing an order, the Buyer acknowledges having read, understood, and accepted, without any reservation, these Conditions.

Each order placed after the publication by Grand Hôtel & Centre Thermal Yverdon-les-Bains SA of the new version of the Conditions constitutes acceptance of the latter.

TYPES OF SERVICES

The different services and their characteristics are detailed on the Website.

PURCHASING SERVICES

To purchase one or more Services – for oneself or to offer to a third party, the Buyer must log in to the Website and fill in the required fields to place an order.

By placing an order on this Website, the Consumer agrees to purchase the products he has selected in accordance with these Conditions.

Orders placed on this Website may be subject to minimum or maximum quantity limits.

Once the transaction is completed, the Buyer receives a purchase confirmation by email.

Orders placed on this Website do not constitute a legally binding contract until they have been confirmed by an email from Grand Hôtel & Centre Thermal Yverdon-les-Bains SA.

Grand Hôtel & Centre Thermal Yverdon-les-Bains SA reserves the right at its discretion to refuse an order, particularly in case of insolvency.

The data recorded by Grand Hôtel & Centre Thermal Yverdon-les-Bains SA constitute irrefutable proof of the order or transaction. The data recorded by the payment system constitute irrefutable proof of financial transactions.

PRICE

The price of the Services, in Swiss Francs and all taxes included, is the one displayed on the Website on the date of the order.

The price of the Services is established on the basis of the taxes applicable on the date of entry into force of the Conditions. It may be modified at any time in case of variation of these taxes.

Grand Hôtel & Centre Thermal Yverdon-les-Bains SA reserves the right to modify its prices at any time and to cancel a contract that contains errors in wording, printing, or calculation.

PAYMENT TERMS

The price of the Services purchased on the Website must be paid in full at the time of purchase.

Payments made on the Website are secured by the use of an encryption process guaranteeing the confidentiality and security of data.

DELIVERY OF THE SERVICE

The service is provided on-site for the classes.

MODIFICATION, EXCHANGE, AND REFUND OF SERVICES

Services, even if unused, are neither modifiable, nor exchangeable, nor refundable.

CANCELLATION CONDITIONS

To cancel a reservation without incurring any fees, you must do so at least 24 hours before the scheduled date and time of service. In case of cancellation made less than 24 hours before the scheduled date and time of service, the full service fee will be due.

In the event that we are unable to provide the reserved service for reasons beyond our control, we will inform you as soon as possible and proceed with a full refund of the reservation in the form of a voucher.

We reserve the right to cancel any service in case of inappropriate, disrespectful, or aggressive behavior by the customer towards our establishment, our staff, or any other individual present during said service. In such cases, cancellation may be decided at our sole discretion and no refund or compensation will be granted to the customer.

LIABILITY

We strive to provide high-quality services in accordance with our commitments. However, we decline any responsibility in the event of events beyond our control that could result in delays or disruptions in the provision of our services.

ENTRY INTO FORCE OF THE CONDITIONS

The Conditions apply to any purchase of Services as of November 22, 2017.

MODIFICATION OF THE CONDITIONS

Grand Hôtel & Centre Thermal Yverdon-les-Bains SA reserves the right to modify without notice all or part of the Conditions, including the price of the Services. These modifications come into effect on the date indicated in the Conditions.

PROCESSING OF PERSONAL DATA

When registering as a Buyer on this Website, the accuracy and completeness of the mandatory data to be provided for the purchase of Services must be verified by the Buyer.

Any change of address or contact details must be communicated to Grand Hôtel & Centre Thermal Yverdon-les-Bains SA.

In accordance with the provisions of articles 8 and 9 of the Federal Act on Data Protection of June 19, 1992, personal data collected from a Buyer is subject to computer processing intended, with the Buyer's consent, for sending commercial offers. The recipients of the data are Grand Hôtel & Centre Thermal Yverdon-les-Bains SA and BOAS Gestion SA and with the Buyer's consent, the commercial partners of Grand Hôtel & Centre Thermal Yverdon-les-Bains SA.

Any person whose data has been collected has the right to access, rectify, and delete this data, which they may exercise by contacting Grand Hôtel & Centre Thermal Yverdon-les-Bains SA.

By using this Website, the Buyer agrees to be bound by the Terms of Use and Privacy Policy of Grand Hôtel & Centre Thermal Yverdon-les-Bains SA.

DISCLAIMER

Grand Hôtel & Centre Thermal Yverdon-les-Bains SA declines all responsibility in connection with the information that may be consulted on its website or included in its marketing emails. The only exceptions are information clearly marked as being authored by Grand Hôtel & Centre Thermal Yverdon-les-Bains SA or which clearly originate from it. Grand Hôtel & Centre Thermal Yverdon-les-Bains SA has no control over the information stored on external servers, servers accessible to the public, Usenet information servers, discussion forums, chat rooms, etc. The information contained on the Grand Hôtel & Centre Thermal Yverdon-les-Bains SA website may be changed at any time. Grand Hôtel & Centre Thermal Yverdon-les-Bains SA cannot guarantee its completeness or timeliness. The use thereof is the responsibility of Internet users.

CLAIMS

Any claim relating to the purchase of a Service must be addressed to Grand Hôtel & Centre Thermal Yverdon-les-Bains (Personal Data Processing, Avenue des Bains 22, 1400 Yverdon-les-Bains - email: info@bainsyverdon.ch)

APPLICABLE LAW

These Conditions are subject to Swiss law, the country where the company Grand Hôtel & Centre Thermal Yverdon-les-Bains SA is registered.

Yverdon-les-Bains, November 2, 2021.